Under the Candlelight Ltd
- Contacting Us
1.1 For the purpose of the Data Protection Act 1998 (the “Act”), the data controller in respect of any personal data that you submit to us on our Services is Under the Candlelight Limited, a company incorporated under Cyprus law (company registration number: HE 438460) and whose registered office is at 4 Ezekia Papaioannou Street, Larnaka, 7060, Cyprus.
Under the Candlelight Limited 4 Ezekia Papaioannou Street, Larnaka, 7060, Cyprus.
You have the right, upon request, for all data relevant to you to be rectified, deleted, restricted, or ported to another organisation.
2. What Information Do We Collect?
2.2 We may collect information about your computer or device, your visits to our Sites, and usage of our Services. This information may include your IP address, MAC address, device type, operating system, geographical location, browser type, length of visit and number of page views or other Service session activity. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our Services, in addition to tracking your movements around our applications or websites. This information may be collected by cookies or other tracking technology installed by the Services. Please see the section on Cookies below for more information.
2.3 Whenever you use our application, we collect data about all of your interactions within the application.
2.4 Information you provide. When you register as a user with Bandster, you may have the following options: to send us a form via our website www.bandster.me with details of the event you are organising or to create a Bandster account using your e-mail address to sign in. In addition, we may collect and store any personal information you provide while using our Service or in some other manner. This may include identifying information, such as your name, address, email address and telephone number, and, if you transact business with us, financial information. You may also provide us photos, a personal description and information about your gender and personality type. If you contact us with a customer service or other inquiry, you provide us with the content of that communication. If you submit an application for an entertainment act or other professional service, we will collect your name, telephone number and email address for the purposes of us being able to contact you and will never be shared without your permission. Additional information includes, but is not limited to: names, location, descriptions, photos, links to videos or social media, setlists, technical specifications, riders, price lists. When submitting this information, you give us the permission to use this information to find buyers of your services via our website or by other more direct methods such as directly contacting clients by telephone, email or private messaging.
3. Cookies and Other Similar Tracking Technology
3.2 If you do not wish us to install cookies on your computer or device for these purposes, you may change the settings on your computer or device browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Site or access or use features of the Service.
3.3 We may use an analytics service provider for website traffic analysis and reporting, and to help us understand how our Application, Sites, and Services are being used, such as the frequency and duration of usage. Analytics service providers generate statistical and other information about such usage by means of cookies and similar technologies, which are stored on users’ computers. The information generated may be used to create reports about such usage and the analytics service provider will store this information.
3.4 We embed pixel tags (also called web beacons or clear GIFs) on web pages, ads, and emails. These tiny, invisible graphics are used to access cookies and track user activities (such as how many times a page is viewed). We use pixel tags to measure the popularity of our features and services. Ad companies also use pixel tags to measure the number of ads displayed and their performance (such as how many people clicked on an ad).
3.5 Mobile Device IDs: If you're using our mobile application, we use mobile device IDs (the unique identifier assigned to a device by the manufacturer), or Advertising IDs (for iOS 6 and later), instead of cookies, to recognise you. We do this to store your preferences and track your use of our app. Unlike cookies, device IDs cannot be deleted, but Advertising IDs can be reset in “Settings” on your iPhone. Ad companies also use device IDs or Advertising IDs to track your use of the app, track the number of ads displayed, measure ad performance and display ads that are more relevant to you. Analytics companies use device IDs to track information about app usage.
4. How Do We Use the Information That You Provide to Us?
4.1 We use your information in the following ways:
(a) to enable us to operate and provide our Application and Services;
(b) to ensure that content from our Services is presented in the most effective manner for you and your computer or device;
(c) to provide customer service to you in relation to your use of our Services, to deal with enquiries and complaints relating to the use of Our Services and to notify you about any changes to the same;
(d) to administer, support, improve, optimise and develop our Services;
(e) to let you know about promotions, rewards, updates and other product news and services offered by us and our selected partners;
(g) for security purposes.
In all circumstances, we may perform these functions directly or use a third-party vendor to perform these functions on our behalf who will be obligated to use your personal information only to perform services for us.
5. Disclosure of Your Information
5.2 You should note that information posted on the public elements of our Services will be visible to users of the Services throughout the world. You should therefore be careful when submitting information about yourself to such areas (e.g., public forums, public profiles).
6. Third-party Sites and Services
7. How Do We Protect Your Information?
7.1 The information that you provide to us will be collected and processed by us or by a data processor appointed by us to undertake processing on our behalf.
7.2 Appropriate security measures will continually be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently insecure and that we cannot guarantee the security of data you send over the internet.
7.3 Your information will only be held for a period of 3 years if your account and communication with Us and our Services have been inactive for that period.
We do not knowingly collect personal data from any child under the age of 13 without consent from their parent or guardian.
9. How Can You Access Your Information
11. Effective Date